Bespoke Replacement Service

PMB offers a bespoke replacement service to our clients where the insured is fully involved in the replacement process. An item of jewellery is specifically created to meet the insured’ requirements to a specified value which is independently assessed.

PMB extend facilities to their clients to visit their diamond and coloured gem stone suppliers in Hatton Garden to hand pick their desired replacement gem stones to the agreed value and at the same time meet with PMB's jewellery maker to discuss the specifics of their required design. The item/s are then hand made to the insureds specific requirements and all jewellery items are accompanied by a valuation and gem certificate where appropriate. 

PMB will work with every client to ensure they are 100% happy with the finished piece and will happily undertake any alterations if required.

Other replacement routes are also possible without the client needing to visit Hatton Garden especially in cases where items are fully defined and the client is seeking like for like replacement.

PMB also guarantee the same specification of the original item or better within the allocated claim costs making sure the client is not in a lesser position than they were which happens in many cases when clients use their own jeweller etc.

It is a common perception that should one earring of a pair become lost then a new pair would need to be provided. This if often not the case as shown in the example opposite. 

Even the most intricate of designs can be re-created should this be required particularly in cases where sentiment attaches to the original pieces. 

There are some styles of earrings where a pair may need to be created to ensure they are identical in terms of dimensions and settings however the original stones can be used in this process.

Our approach to replacement of missing earrings is to match the existing earring wherever possible. We have specialists who are able to undertake this successfully for over 95% of these types of claims. This negates the need for insurers to have to deal with salvage aspect at the end of the claim and also reduces insurers costs by as much as 50%.