Quantification can be accurately achieved based on historic documentation, verification can normally be achieved based on a pre-loss documentation and photographs and a telephone conversation with the insured or a home visit if required.
Accurate replacement costs, based on the derived current retail values using NAJ guidelines, can be provided. Only when the validation and replacement process are separated can it function effectively.
For the majority of jewellery claims validation can be a simple process, a minority of claims do require specialist knowledge and PMB have a network of manufacturer's and gem stone suppliers who can help with this process.
PMB have provided national validation services to major adjusting groups and understand the parameters required to implement a successful solution using both our insurance and jewellery expertise. Accurate, consistent validation applied at the start of a claim rather than randomly established values has many benefits such as:
· Enhanced quality of service
· Sets correct claimant expectations
· Provides consistency
· Correct established values rather than over inflated retail values create accurate and significant savings
PMB also have significant expert knowledge in the handling of claims of a 22ct & 24ct gold nature. We have a significant understanding of the cultural aspects of these types of claims, along with the understanding of the day to day values applied by 22ct & 24ct jewelers. This will include a number of variables which can affect not only the retail value but more importantly the replacement costs which can result in savings other suppliers would not be able to achieve.